Refund policy
We do not offer refunds or returns for change of mind or non-defective products. All sales are considered final once the order is delivered and in good condition.
However, if your item is defective, damaged, or incorrect (a product deficit issue), we will issue a full refund or replacement after verifying the issue.
Eligibility for Return (Defective / Incorrect Items Only)
To be eligible for a return or claim:
The item must be defective, damaged, or incorrect upon arrival
You must contact us within 30 days of receiving your item
You must provide proof of purchase (receipt or order confirmation)
Supporting evidence (photos or videos of the issue) may be required
Items must, when possible, be returned in their original packaging and condition for inspection.
How to Request a Return or Refund
To start a claim, contact us at:Β nadhirrouane@gmail.com
Return requests must be approved before sending any item back. Items sent without prior approval will not be accepted.
If your request is approved, we will provide:
Return instructions
Return shipping details (if applicable)
Damages, Defects, and Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue.
If confirmed, you will receive either:
A full refund, or
A replacement item, depending on availability and your preference
Non-Returnable Items
We do not accept returns or refunds for:
Change of mind
Sale items
Gift cards
Custom or personalized products
Perishable goods (food, plants, etc.)
Personal care or hygiene products
Hazardous or flammable materials
Exchanges
We do not offer direct exchanges. If a defective item is approved for return, you may receive a replacement or full refund.
European Union Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel within 14 days of receipt, unless the item falls under non-returnable categories (custom, personalized, or hygiene products). Items must be unused and in original packaging.
Refund Processing Time
If a refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Β
If more than 15 business days have passed since approval, contact us at:
π§ nadhirrouane@gmail.com